March 26, 2025

Case Study: Transforming Healthcare Training with VR at Tan Tock Seng Hospital

How the Centre for Healthcare Innovation Used Meta Quest to Deepen Learning through Lean Principles

The Centre for Healthcare Innovation (CHI), based at Tan Tock Seng Hospital (TTSH) in Singapore, is reimagining healthcare workforce training. In partnership with FXMedia and powered by Meta Quest 2, CHI developed a scalable, immersive VR training solution to teach Lean principles—specifically their 6S framework—with exceptional results.

🎯 100% of participants reported deeper understanding and engagement after VR training.

⚠️ The Challenge: Lean Learning for the Real World

CHI operates with a mission to improve health outcomes through innovation. A key part of that mission involves training healthcare workers in the 6S system—a Lean methodology designed to improve safety, productivity, and workplace efficiency.

But traditional learning approaches weren’t cutting it. CHI wanted:

A more engaging, interactive learning experience
Training tools that could scale beyond the hospital walls
A way to simulate real-world healthcare scenarios—safely

“We needed a solution that was scalable far beyond the walls of TTSH.”
— Loo Wei Hann, Manager, CHI

🧠 The VR Solution: MyCare VR on Meta Quest

CHI partnered with VR agency FXMedia to build a scenario-based training application called MyCare VR, deployed on Meta Quest 2 headsets.

📋 Key Features:

Interactive simulations, including blood collection in outpatient care
Tutorial modules with visual, audio, and tactile feedback
Mini-game elements to prevent cognitive fatigue
Avatars modeled after real CHI staff for added immersion

Training began with close collaboration between CHI’s clinical teams and FXMedia’s developers, ensuring each VR module aligned tightly with actual procedures and Lean standards.

🎧 Why CHI Chose Meta Quest 2

Ease of setup – Perfect for fast deployment across departments
Wireless portability – Easily shared outside the hospital
Budget-friendly – Enterprise power without enterprise cost
Built-in safety – Virtual boundaries + zero patient risk

“Gone are the days of boring classroom learning! VR training was fun and enriching.”
— Trainee, CHI

✅ Results That Matter

💯 100% of users reported enhanced understanding of 6S
🎯 Achieved CHI’s training effectiveness goals
📦 Expansion planned for pharmacy and medication packing scenarios
🤝 Community rollout in progress to extend training beyond the hospital

“We’re really excited that every single participant agrees VR has deepened their understanding of Lean knowledge.”
— Loo Wei Hann, Manager, TTSH

💼 ISV Highlight: FXMedia

Founded in 1994, FXMedia is an Asia-Pacific-based immersive media agency providing VR solutions to governments, enterprises, and startups across healthcare, education, and corporate training.

🧠 Meta for Work at Knoxlabs

Your Premier XR Partner for Healthcare & Training Innovation

Knoxlabs is a Premier Meta for Work Partner, helping hospitals, public health systems, and educational institutions scale immersive learning with Meta Quest.