Sphere Remote Assistance AR Software Bundle

The Remote Assistance Bundle is designed to enhance the efficiency of technical support and field services through advanced remote capabilities. It provides a seamless interface for experts to assist remotely, reducing the need for onsite visits and allowing issues to be resolved more quickly and cost-effectively.

• Multi-User Collaboration: Allows multiple users to connect and collaborate in real-time to solve problems and share information effectively.
• Real-Time Annotations: Users can make annotations in a live video stream or on static images, providing clear guidance and instructions remotely.
• Guest Calling Options: Enables support teams to invite external experts into a collaborative session without requiring permanent access to the system.

Starter Option

• Users: Up to 10
• Included Services:
  • Basic platform access for remote assistance
  • Real-time annotation tools
  • Guest access features
• Hypercare Support: Standard support package including remote setup assistance and basic troubleshooting.

Organization Option

• Users: Up to 30
• Included Services:
  • All services included in the Starter option
  • Enhanced collaboration tools for larger teams
  • Advanced administrative controls for user management
• Hypercare Support: Enhanced support services with faster response times and access to additional resources.

• Platform Compatibility:

  • Devices: Supports smartphones, tablets, PCs across iOS, Android, Windows.
  • AR/VR Devices: Includes Magic Leap 2, Microsoft HoloLens, Lenovo A3, Meta Quest Pro, Meta Quest 3, and Apple iPad.
  • VR Systems: Meta Horizon OS, HTC VIVE.
  • Desktop Systems: Compatible with Windows and MacOS.

  Unified AR Software:

  • High-Impact XR Functionality: Easy to integrate, deploy, and scale across devices.
  • Device Compatibility: Broad support for AR, VR, and traditional computing platforms.
  • Content Management System (CMS): Supports over 60 file types including 3D models, multimedia, and documents without prior formatting.
  • Sphere Academy: Offers comprehensive onboarding and continuous learning through interactive resources.
  • Security and Compliance: Pursuing ISO and SOC2 certifications, adheres to stringent data privacy laws.
  • Flexible Deployment Options: Available as SaaS, private cloud, or on-premise, to fit various organizational needs.

• Manufacturing: Ensure SOP compliance and reduce costly errors through guided remote assistance.
• Healthcare & Pharmaceutical: Improve medical access, training, and patient outcomes by connecting practitioners with remote experts.
• Defense: Utilize modern technology to enhance response times and decision-making in critical situations.
• Office Teams: Boost enterprise productivity with AR by enabling remote collaboration and support across global teams.
  

Hypercare Premier is an enhanced support service offered with this bundle, designed to ensure maximum uptime and optimal utilization of the Sphere technology. It includes:

• Dedicated Customer Success Manager: Provides personalized support to address specific needs and challenges.
• Remote Training: 12 hours of onboarding and training sessions to ensure your team is proficient in using the remote assistance tools.
• Quarterly Business Reviews: Strategic sessions to discuss performance, upcoming features, and align technology usage with business goals.
• On-site Visits: Optional quarterly visits to assist with complex issues or significant updates, ensuring smooth operation and adoption.